Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.^SM

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.^SM

If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways.

Primary Responsibilities:

• Serve as a SME in technology used to service clients and process claims, as well as be a liaison to our vendor software provider
• Successfully manage relationships with key clients
• Ensure onboarding is comprehensive and complete
• Manage banking applications and debit card set-ups
• Identify and upsell additional products
• Manage and upload enrollment files for large employers
• Interact directly with customers via email, phone, webinar, or in person when necessary
• Support the Sales Representatives with client implementations and other client interactions
• Answer questions about our services, effectively and efficiently
• Respond directly to requests for information or corrective actions, including any escalated issues
• Work with Group Admin Specialists and Associate Account Management Specialists on new sales, renewal processes, retention, and ongoing service.
• Perform other tasks as required, which may include attending external meetings, webinars or tradeshows as needed

Positions in this function are responsible for ensuring a smooth and successful onboarding of new clients, including clearly explaining and supporting all aspects of employer and employee requirements for enrollment. Positions may load new member or group data into the enrollment database & update the database with changes. Positions may also respond to member eligibility or group questions & verify enrollment status. Positions may work with various types of member correspondence. Positions may also be responsible for reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes. Positions may also be responsible for inventory control of member and group transactions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• An education level of at least a High School Diploma / GED (or higher) OR 10 years of equivalent working experience
• 2+ years of strong customer service experience and/or client relationship building
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 4:30pm Monday - Thursday 8am - 12:00pm Friday (during peak seasons, 8:00 am - 4:30pm on Fridays). It may be necessary, given the business need, to work occasional overtime
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:

• Experience with Microsoft Windows and learning and adapting to client-serving software.

Soft Skills:

• Experience with multi-tasking including understanding multiple products and multiple levels of benefits within each product
• Experience handling client inquiries and escalated concerns with urgency and professionalism.

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: SME, client relationship, client management, banking applications, customer service, sales support, products, relationship management, retention, hiring immediately, #RPO