Innovate. Disrupt. Challenge. Grow. Work with the best.
IRI reinvents how people make decisions, take action and optimize performance by unifying technology, analytics and data. Our clients are among the largest, most respected and most innovative manufacturers, retailers, agencies and consultancies in the world, and they use our solutions and cloud-based leading technology platform to drive greater growth in their business. Our data is also used from Wall Street to The White House - by anyone who wants the most accurate and current market information.
We are not only a certified Great Place to Work, recognized leader in equality
Flexible time off
We bring the sophistication, expertise and resources of a 40+ year-old global firm built on a history of innovation coupled with the grit, drive and mentality of an entrepreneurial startup. Our work matters, not just in the grocery aisle, but also in the economy at large.
But don't just take our word for it. As one of our clients who knows us well said, "IRI lives up to the hype."
Join us and be part of the next evolution of fueling industry growth, inspiring creativity and driving greater achievement for our employees and our clients. You can help us shape what comes next.
What will I do as a Client Service Analyst? As innovators in Big Data starting with POS, IRI is looking for:
- Key point of client contact for service-related requests or issues.
-Ability to build and leverage mutually beneficial relationships and networks internally. -Effectively synthesizes content written and orally.
-Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
-Able to engage in a service-focused manner with clients when helping solve/manage content deliverables.
-Strong project management and process skills.
-Able to effectively work with virtual and diverse teams
-Demonstrated communication and interpersonal skills.
-Demonstrated ability to learn and utilize various computer software, including MS Excel.
-Ability to escalate issues to the right people appropriately.
-Administrative accountability-correctly tracks time and expenses using IRI systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.
-Salary is negotiable and commensurate with experience.
What are the responsibilities of a Client Service Analyst?
To be successful as a Client Service Analyst you must possess and be able to:
- Manage content delivery for client; including Content Delivery Client Satisfaction
- Support exceeding revenue by high quality service delivery and data
- Coordinate and execute high quality on-going analytic and ad-hoc requests
- Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications
- Use strong analytical skills to consult with our client's sales, category management and brand and trade marketing groups
- Identify and develop IRI service opportunities with client
- Utilize creativity in identifying new techniques and processes
- Establish and track critical metrics to measure progress against quality initiatives
- Develop and leverage strong, collaborative relationships with ITO and CDM teams
- Liaison with GOC teams
- Ensure high level coordination between Business Development and CI
What are the qualifications?
- 3-5+ years of experience
- Marketing and/or sales with a premier Consumer Packaged Goods
- Demonstrated expertise in translating data and analysis into relevant implications
- Experience with syndicated data
- Strong project management and process skills
- Able to engage in consultative manner with clients when helping solve/manage content deliverables
- Bachelor's degree required; advanced degree a plus
About Us
IRI is a fast-growing, leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organizations, retailers, and financial services and media companies grow their businesses. With the largest repository of purchase, media, social, causal and loyalty data, all integrated into an on-demand, cloud-based technology platform, IRI is empowering the personalization revolution, helping to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers, collaborate with key constituents and deliver market-leading growth. For more information, visit .
Our Values
There are seven key values embedded in our DNA and that embody everything we do:
Integrity, Servant Leaders, Inclusive, Accountable, Disciplined, Entrepreneurial and Respect
Our Benefits
We offer a comprehensive benefit package
We care about our IRI family and are committed to their wellbeing. Our benefit plan options reflect our commitment to provide resources that promote mental and physical health. With the opportunity to provide tailored benefits to your specific situation, offerings include:
Benefits Package |
Financial Benefits |
Work Life Benefits |
+ Medical Coverage + Dental Coverage + Vision Coverage + Short Term Disability + Long Term Disability + Basic Life Insurance + Accidental Death and Dismemberment Insurance + Supplemental Life Insurance + Dependent Life Insurance + Voluntary Benefits |
+ 401 + Flexible Spending Accounts + Health Savings Account + Commuter Benefits Program + Adoption Assistance + Educational Assistance |
+ Flexible Time Off + Accrued Vacation Time + Personal Time + Paid Parental Leave + Family Medical Leave + Sick Time + Volunteer Paid Time Off + Employee Assistance Program |
Our Culture
We're thrilled we get to work on the most interesting business challenges facing the CPG and retail industries. We regularly uncover new "aha moments!" by closely collaborating with our colleagues and developing competencies centered around the following values: Integrity, Servant Leadership, Inclusivity, Accountability, Discipline, Entrepreneurship, and Respect.
IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster can we insert a link to the poster that works or is this line necessary? IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
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