We Are We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesnt mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world whats possible as you partner with clients to unlo

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Al

In a timely manner, handles incoming commercial and carrier customer trouble reports. Work trouble reports generated by customer call ins and/or created from alarm notifications. Provide back end support of Service technicians in the field. Escalate issues with vendors, local exchange carriers (LECs) and internal support teams to resolve service interruptions. Notify Netw

With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. Ensure timely and accurate set up of all systems Phone Support during reg

Love Your Mondays again! Strategic Customer Support Technician The Strategic Customer Support Technician will perform customer trouble isolation and repair, document issues and incidents across the voice, video, and IP network. This position recognizes, acknowledges, fixes, documents, and clears customer trouble tickets. The Strategic Customer Support Technician provides

Love Your Mondays again! Advance Technical Support Technician As an Advance Technical Support (ATS) Technician , you will facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents. Our ATS team facilitates and maintains relationships with our off net providers, Carriers, and internal teams for the purposes of owning cu

The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross functional collaboration. To be successful in this role, the ideal candidate must have a customer first approach, be highly adaptable, thrive in ambiguity, capable of tackling all

The Field Service Technician will provide customer service by performing repairs and maintenance services on RbA products as well as accurately measure and determine the size of the windows to order, after the customer has signed a contract with us to replace the windows or patio doors. The technician will need to incorporate technology in scheduling service appointments

At Getinge we have the passion to perform Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical res

Serve as the key contact for Workday. Stay current with all application upgrades and enhancements. Work with vendors and internal technical teams to resolve issues, install and test upgrades and customizations. Responsible for maintenance, administration, and configuration of Workday. Work with process owners to learn their processes and how they are applied within the Wo

OverviewAs a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide inpu

Cabling installation and termination (all media types); cabling testing and documentation Experience with Build out of MDF and IDF (racks, patch panels, wire managers, network electronics, etc.); installation, maintenance, and troubleshooting of low voltage cable systems; Work with CAT 5e, 6 and 6a twisted pair cable, optical fiber, coax, etc. Perform all cable pulling, s

The Senior Product Support Engineer (SrPSE) responds to customer issues across our Workiva platforms. This role ensures timely resolution of customer issues, implements advanced solutions to prevent reoccurrence, and mentors other support engineers. They provide technical and functional support over the phone, chat, and case management, maintaining customer professionalis

Product Support Specialist [REMOTE] Illinois, USA Indiana, USA Iowa, USA Ohio, USA Req #499 Wednesday, April 17, 2024 The Product Support Specialist provides best in class technical field support to Iteris customers of detection and ITS equipment. This position will require the employee to deploy and troubleshoot Iteris ITS equipment at the customer site. The product supp

Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc