The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships and results in high customer satisfaction and contract renewals and extensions.
Essential Duties & Responsibilities
Assure accurate and timely financial reporting
Inspect reports and summaries to look for possible gaps
Performs an ongoing analysis of the portfolio of business managed by analyzing vendor, client and Canteen One financial performance
Makes recommendations and presents information to the corporate client’s contact
Assure accurate financial expectations for renewals/bids in working with Sales group
Facilitate meetings with internal resources to address issues
Build, maintain and sustain relationships with clients
Have quarterly meetings and business reviews with all top 20 customers
Serve as communication point for all of Canteen One and ensure all relevant information is getting facilitated throughout entire Canteen One organization
Qualifications
Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
Proven financial analysis skill set
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business
Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
Demonstrated ability to prepare, analyze and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
High level of proficiency in Excel, Word and Outlook required
PowerPoint software experience preferred
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.