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Healthcare Navigator-Medical Interpreter - Language Access (8:00a.m.-4:30p.m.)101 Truman Medical CenterJob LocationUniversity Health Truman Medical CenterKansas City, MissouriIf you want to work where the action is, University Health (UH) is the place for you. Known as "Kansas City's Essential Hospital," UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy.A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:
UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri.The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children's Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we're a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women's services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH's beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women's care clinics.
UH Lakewood Medical Center is located between Kansas City and Lee's Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care.It also is home to a 188-bed, fully accredited long-term care center.
UH Behavioral Health is the KC metro area's largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City's vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.
The Healthcare Navigator, who will also function as a Spanish Interpreter is responsible for thecoordination of healthcare services through interdisciplinary collaboration to achieve optimal patient outcomes. This includes facilitating communication, scheduling and managing appointments, guiding patients to the appropriate area of care and/or service, helping patients to understand billing information, and working collaboratively with the organization's clinical/non-clinical personnel to identify barriers, find solutions to create a seamless experience for referred patients. Position demands a highly customer service oriented professional to communicate with patients requesting services within the organization with the goal of eliminating disparities, capturing referrals, exceeding the expectations of the customer and promoting advocacy through effective relationship management.
High school diploma or equivalent.
Six months experience working in a role requiring medical interpretation.
Excellent verbal and written communication skills in English and Spanish.
Complete fluency in language(s) for which hired, demonstrated by passing competency exam with aminimum score of 85%, bilingual interview process and role playing.
Bridging the Gap, JCCC, SBA or equivalent required.
Ability to acquire and maintain strong knowledge of the organization and community health related resources and services.
Ability to present a calm, professional demeanor in a demanding, high stress environment, consistentlydemonstrating good judgment and superior customer service and problem solving skills. Handlepatient issues with tact and confidentiality.
Excellent interpersonal skills with ability to work with a wide range of people from diverse cultural,socio-economic and professional backgrounds. Autonomous self-starter and team player.
National certification preferred.
Hospital registration and/or scheduling experience preferred.
Truman Medical Centers is committed to being a leader in providing culturally inclusive health care services for patients in ways that are effective, fair, respectful, and culturally competent and in providing a culturally inclusive workplace for employees. We value and celebrate our differences, which include, but are not limited to, race, ethnicity, language, national origin, age, socioeconomic status, literacy, gender identity and expression, sexual orientation, mobility, abilities, and belief systems.