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Inbound Customer Service Representative & Outbound Collector
Ankeny, IA
Job Description
Job Title: Inbound Customer Service Representative & Outbound Collector
Location: Ankeny IA, 50021
Shift: Monday - Friday 10:30-7:00
Duration: 5 Months
Job Description
Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts. Assist customers via chat through the Linde website. For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios.
Note: Microsoft Basics, and Basic Typing and include results on submittal.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Location: Ankeny IA, 50021
Shift: Monday - Friday 10:30-7:00
Duration: 5 Months
Job Description
Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines Contact customers regarding delinquent payments and assists in the collection of past due accounts. Assist customers via chat through the Linde website. For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc) Work set # of accounts each day and note all efforts Have candidates tested for Customer Service Scenarios.
Note: Microsoft Basics, and Basic Typing and include results on submittal.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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