*Excellent customer service skills.
*Excellent listening skills.
*Excellent attention to detail skills.
*Excellent verbal and written communication skills.
*Skill in communicating effectively with individuals at all levels.
*Ability to speak clearly and distinctly, using proper English to communicate with public and UCLA Staff in a concise and informative manner.
*Ability to write neatly and use proper grammar and punctuations.
*Ability to work in a fast paced, high call-volume setting.
*Ability to prioritize and multi-task several duties at the same time.
*Ability to identify and escalate priority issues.
*Ability to remain calm and effectively during emergency situations.
*Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
*Ability to work on a self-directed basis with minimal supervision.
*Ability to easily adapt to evolving departmental and hospital policies and procedures.
*Ability to work overtime, Weekends, Holidays and other shifts/locations, when necessary.
*Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
*Ability to take on additional tasks and duties as requested by Management, when needed.
*Proficient in operating a PC and navigating the Internet.
*Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
*Knowledge of medical terminology is preferred.
*Call Center/Medical Call Center Experience Preferred