Please contact your Administrator to change your authorization settings.
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
This IT Epic Trainer will be responsible for:
- Serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications and the supported operational processes.
- Applying a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated operational needs. Identifies implications, brainstorms solutions and assesses the best option among many. Presents recommendations to senior team member or management as appropriate.
- Participates in analyzing tickets, feedback and requests to identify need for modification in curriculum and delivery of training.
- Performs advanced configuration or customization, as necessary, to address training needs. Maintains training environments. Records decisions and applicable business rules and prepares or may assist in preparing user documentation.
- Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration.
- Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams.
- Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes given broader scope and significant integration work.
- Develops or provides substantive input to training curriculum for online learning or in person instruction. Regularly obtains feedback from super-users and their managers. May provide specialty training to user groups.
- Responsible for supporting all elements of training planning, design, development and implementation for designated application(s). Responsible for development of detailed, workflow-based curriculum for designated application(s). Responsible for building, testing, and maintaining the training environment for designated application(s). Maintains training curriculum, training environment, and delivers ongoing education post go-live.
- As a subject matter expert, provides feedback to management on policies, procedures and best practices particularly as these may impact the supported application(s) and operational areas.
- May present at national forums (i.e., Epic XGM - Expert Group Meeting, Epic UGM Support - User Group Meeting). Attends Epic related conferences.
In order to qualify, you must have:
- High School Diploma / GED required, Bachelor's preferred
- 4 years of experience directly involved in Epic application support and/or implementation, 5 years preferred
- Epic certification in the following module areas preferred:
- EpicCare - Inpatient Clinical Documentation
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.